Christmas Delivery Information
Orders placed on or before 18th December will be sent via our courier, Hermes with our Standard Delivery service. Although this isn’t a guaranteed service, they estimate 2-4 working days so all items should be delivered in time for Christmas.
Any orders placed after 18th December will also be sent via our Standard Delivery service, unless you opt for Next Day delivery. This is a guaranteed next working day service.
The last order date for the Next Day delivery service is Friday 21st December. Please contact us at firstname.lastname@example.org if you would like to discuss deliveries for Christmas.
Standard Delivery Information
We use Hermes or Royal Mail for UK delivery and offer a Standard delivery service. Please contact us at email@example.com for international deliveries including the Isle of Man, Scilly Islands and Channel Islands.
We aim to dispatch products within 24 hours during normal business hours (9 am to 5 pm Monday to Friday) and on the next working day for orders placed outside these hours).
We also deliver to the outlying postcodes HS1-9, IV1-28, IV40-56, KA27-28, KW1-17, PA20-49, PA60-78, PH17-26, PH30-44, PO30-41, TR21-25, ZE1-3 and to BT1-99.
We use Hermes courier delivery service. Hermes delivers most parcels within 3-5 working days. If your parcel is being delivered to a remote area such as the outlying postcodes listed above, it may take up to 7 working days. Hermes delivers Monday to Friday, 8am – 8pm and Saturdays, 8am – 5pm. They can’t guarantee exact delivery times or dates but understand that waiting in all day isn’t always possible. They will always make three attempts to deliver your parcel and if you have specified instructions with your order, they may leave it in a safe place or with a neighbour to ensure that your parcel reaches you. If they are unable to deliver at the third attempt they will return the item to us. In this event, please contact us by email at firstname.lastname@example.org and we will make alternative arrangements.
Hermes provide a tracking service to follow your parcel. They will send tracking information regarding delivery of your item(s).
Occasionally and for small and medium sized items, we use Royal Mail Delivery second class postal service. Royal mail 2nd class normally delivers within 2 to 3 working days. Details of our postage and packaging costs for this service are shown below.
Costs for Standard Delivery
The cost of both Courier and Royal Mail delivery to UK postcodes (excluding outlying postcodes shown above) is:-
- For orders £5.01 to £20.99 – £2.99
- For orders £21 to £49.99 – £3.99
- For orders of £50 and over FREE STANDARD DELIVERY
The cost of Royal Mail & Courier delivery to the outlying postcodes (listed above) the cost is:-
- For orders £5.01 to £20.99 – £5.99
- For orders £21 to £74.99 – £6.99
- Free orders of £75 and over FREE STANDARD DELIVERY
Next Day Delivery
You can choose Next Day Delivery at the checkout on our web site. We use Royal Mail Special Delivery Guaranteed for this service and orders must be placed before Midday in order to ensure delivery by the next working day (excludes Saturday and Sunday). The service is available for the outlying postcodes listed above.
This is a tracked service and requires a signature for delivery.
The cost for this service is a flat rate £7.95 for all values of order and all postcodes.