Returns & Refunds

If a product is faulty you may return the product to us and we will arrange to replace the item if it is available or offer you a refund. You should contact us within 14 days at hello@crazyaboutwood.co.uk or on 01606 277057 to let us know are returning a faulty product and we will refund the cost of the item, the original delivery cost and reasonable cost of carriage e.g. royal mail second class. You should ensure the item is packaged to prevent further damage and return it to Crazy About Wood, 35 Woods Road, Hartford, Cheshire CW8 1SF. We will arrange for the refund by the original method of payment within 14 days of receiving the item.

We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods as a result of damage or deterioration caused by your handling. The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

For many products bought online you have a legal right to change your mind within 14 days after the day you or a representative receives the goods, and to receive a refund under the Consumer Contracts Regulations 2013, however this may be subject to deductions and you will have to pay the costs of returning the goods. The goods must also be in good working condition when received by Crazy About Limited in order to claim a full refund. However the following instances are examples of where you do not have the right to change your mind:-

  • products that are sealed for health protection or cannot be returned due to hygiene factors, such as earrings
  • products that are combined with other goods after delivery so that they become inseparable

If you are exercising your right to change your mind you must return the goods within 14 days of telling us you wish to end the contract, at your own cost. Please provide us with your full name, address and details of the order, including order reference.