Terms & Conditions

Overview

This website is operated by Crazy About Limited (trading as Crazy About Wood). We are a company registered in England & Wales, registration no 10726015 Our registered office address is 35 Woods Road, Hartford, Northwich, Cheshire CW8 1SF. Throughout the site, the terms “we”, “us” and “our” refer to Crazy About Ltd, t/a Crazy About Wood. We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms and Conditions.

Website terms of use

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

We will use the personal information you provide in accordance with our Privacy & Cookies Policy to enable us to supply products to you, process your payment and with your permission, to give you information about similar products, promotions and discounts. You may stop receiving this at any time by contacting us. We will never share your personal information with any third party, unless required to do so by law.

This website uses cookies to monitor browsing preferences. Please refer to our Privacy & Cookies Policy.

All rights, including copyright and other intellectual property rights, in and to this Website are owned by or licensed to Crazy About Limited. This material includes, but is not limited to, the design, layout, look, appearance, graphics and photography and reproduction is prohibited.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Products & Pricing

Product descriptions and pricing of our products is subject to change without notice.

We reserve the right at any time to modify or discontinue a product without notice.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of products.

Photographs of products on our web site are for illustrative purposes only and due to the hand crafted nature of many of our products, there may be slight variations in colour, weight and measurements from the photographs displayed. Likewise, products made from wood will vary in tone and grain due to the natural properties of the materials used, and may feature minor imperfections inherent in the wood.

We make every effort to present colours and images of our products that appear on our web site as accurately as possible. However we cannot guarantee that the device you are using will give an accurate reflection of products.

Product packaging displayed on the web site is for illustrative purposes and may vary from the packaging used.

It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us.

Orders & Contract Information

A contract will be made between you and us once we have received payment and emailed you to confirm acceptance of your order. You will be assigned an order reference, which where possible should be used in any communications between you and us. Should we be unable to accept your order due to stock limitations or any other error, omission or fault that is identified beyond our control, then we will inform you at the earliest opportunity and refund any charges made.

We sell and deliver to UK addresses only. We are currently unable to accept orders or deliver to addresses outside the UK.

Pricing & Payment

Product pricing is displayed both on product pages and during the order process. We make every effort to ensure that the pricing of products is accurate. However should the products correct price at your order date and time be less than our stated price at your order date, we will charge you the lesser amount. Conversely, if the correct price of the product is higher at your order date than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where there is an unmistakable pricing error that could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

You must pay for the products before we dispatch them. We accept payment by debit card and most major credit cards including MasterCard and Visa, however we do not accept payment by American Express.

Delivery

Details of delivery costs for each order will be displayed during the checkout process on our web site and our delivery policy and costs can also be found on the Deliveries page on our web site. Once cleared funds have been received into our bank account, we will aim to dispatch goods in accordance with the timescales detailed on the Deliveries Page of our web site.

We are not responsible for delays outside our control. Should this arise, we will inform you as soon as possible and take steps to attempt to minimize any inconvenience caused. In the event you are informed of a substantial delay, you may inform us that you wish to end the contract and claim a refund for any products you have paid for but have not received.

A signature may be required as proof of delivery. If you or a representative is unavailable at your address to sign for and accept delivery, the carrier will leave you a note informing you of how to rearrange delivery. In this event, you will be responsible for any additional fees in connection with this.

If you do not re-arrange delivery we will contact you regarding your requirements, and you may incur further costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract.

 If you change the delivery address, once the goods have been dispatched to you, and the carrier is able to respond to this request, then we reserve the right to pass on any additional charges made by the carrier for re-directing your delivery. This will result in a delay in delivery timescales.

Disposal of packing materials is your responsibility.

Time is not the essence of the contract unless expressly stated otherwise in writing by a Director of the Company. 

Amendments to Orders

If you would like to make a change to an order please contact us as soon as possible with your request. We will endeavour to accommodate your request, and inform you of any subsequent impact to for e.g. price, delivery schedule or any other resulting change and confirm if you wish to go ahead on that basis. If however we cannot accommodate your request, you may wish to cancel your order and end the contract (see paragraph entitled ‘Ending The Contract’).

It may occasionally be necessary for us to change a product supplied due to legal requirements. We will contact you if this situation arises and you may choose to end the contract at that point.

Ending the Contract

If YOU choose to end the contract:

To inform us that you wish to end the contract with us, please contact us via email at hello@crazyaboutwood.co.uk, or call us on 01606 277057. Please provide us with your full name, address and details of the order, including order reference.

If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us at Crazy About Wood, 35 Woods Road, Hartford, Cheshire CW8 1SF.

You may choose to end your contract with us if what you have bought is not as described, or is faulty. In this instance you may choose to seek a repair, replacement or refund. You may also choose to end the contract if we have informed you of an error in the price or description of the product you have ordered and you do not wish to proceed or if there is a significant delay in supply due to events beyond our control.

In these circumstances you must return the goods to us within 14 days of cancellation, complete with the original packaging and sufficiently protected against damage. We will refund you the price you paid for the products including delivery costs if the products are faulty, by the method you used for payment within 14 days of receiving the goods from you.

Changing your mind

For many products bought online you have a legal right to change your mind within 14 days after the day you or a representative receives the goods, and to receive a refund under the Consumer Contracts Regulations 2013, however this may be subject to deductions and you will have to pay the costs of returning the goods. The goods must also be in good working condition when received by Crazy About Limited in order to claim a full refund. However the following instances are examples of where you do not have the right to change your mind:-

  • products that are sealed for health protection or cannot be returned due to hygiene factors, such as earrings
  • products that are combined with other goods after delivery so that they become inseparable

If you are exercising your right to change your mind you must return the goods within 14 days of telling us you wish to end the contract, at your own cost.

We will refund you the price you paid for the products including the original delivery costs if the product is faulty, by the method you used for payment. However, we may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods as a result of damage or deterioration caused by your handling. The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 14 days from the day on which we receive the product back from you.

If WE choose to end the contract:

We may end the contract if you do not provide us with information necessary to provide the products, make any payment to us when it is due or allow us to deliver the products to you within a reasonable timescale. If we end the contract, we will refund any money you have paid in advance for products we have not provided.

We may withdraw the product. We may write to you to let you know that we are going to stop providing the product. We will refund any sums you have paid in advance for products that will not be provided.

Raising a Complaint

If you have any questions or complaints about a product, please contact us. You can telephone us on 01606 277057 or write to us at our postal address or email hello@crazyaboutwood.co.uk

We have a legal obligation to supply products that are in conformity with this contract. Nothing in these terms will affect your legal rights. More information on your legal rights can be found on the Citizens Advice web site www.adviceguide.org.uk

For information regarding disputes you can visit the European Online Dispute Resolutions Platform or email odr@tsi.org.uk

Exclusions of liability

We exclude all representations, warranties, conditions and terms (whether express or implied by statute, common law or otherwise) to the fullest extent permitted by law. We accept no liability for any losses or damages which are not reasonably foreseeable arising out of or in connection with these Website Terms or your use of the Website.

Notice Periods

The time periods quoted in these terms and conditions will be extended to the next working day if they end on a Saturday, Sunday or Bank Holiday. This includes all cancellation periods and the time limits for returning goods, providing refunds, etc.

Warranty/guarantee on watches

With the exception of watches, we do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations.

You can find warranty details for watches on the relevant, individual product details page.

Updated June 2017